Yes if you inform us by email or call us before 2pm next working day. You may lose the shipping cost incurred if you miss this deadline.

If you notice an issue with your order shortly after placing it or you would like to add products then please email or call us before the 2pm cut-off point to avoid the order being dispatched.

Your invoice will be available to you to download from the shipment confirmation email.

All historic invoices can be found in your online account (registration required).

If you've accidentally placed a double order, don't worry – we’re here to help! Please contact our customer support team as soon as possible.

Majority of the time we will even reach out first to ensure everything is OK to process.

Commonly caused by old cookies in your browser's history conflicting with new data. The best solution is to clear your browsing history and cookies, or alternatively, you can shop in "incognito mode." This method should also work for mobile users.

We're able to ship orders within Europe only. Please email us for further enquiry.

Once your order has been shipped, you'll receive a confirmation email with tracking details. You can use the tracking number provided to check the status of your shipment on the carrier’s website.

If you didn’t receive a tracking email or need assistance, please contact our customer support team and we'll be happy to help you track your order.

Please note that our shipping carriers do not operate on weekends. Orders placed before 2pm on Friday will arrive on Monday, while orders placed after 2pm or over the weekend will be shipped out on Monday (not including bank holidays).

Once your order is dispatched, please allow 1-3 business days for delivery.

We’re sorry to hear your order hasn’t arrived yet! First, please check the tracking information sent to you via email to see if there are any updates or delays with the carrier.

If your tracking shows that the package has been delivered but you haven't received it, please double-check with neighbours or other members of your household. Sometimes packages are left in unexpected locations.

If you still can’t locate your order or if there’s no tracking update, please contact our customer support team. We’ll work with the carrier to resolve the issue and ensure you receive your order as soon as possible.

Yes, we do offer Click and Collect! If you're local, please add a note on the cart page before checkout. Once your order is ready for pickup, you’ll receive an email notification with instructions on how to collect it from our store.

We will refund the shipping cost if it's applicable.

We use a reliable courier service to deliver all of our parcels, ensuring a high level of service. However, please note that courier companies are unable to provide a flat rate for all UK destinations due to varying delivery locations and distances.

Items must be returned within 28 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, and include all the original packaging.

The original delivery charge cannot be refunded.

Refunds are processed within 7 days from when we receive the item(s). It will take up to 3-5 working days for your bank to process the funds back into your account. Please be patience as this is out of our control.

If you receive a damaged or faulty item, please send us photos by email of the item along with your order number so we can investigate the issue. If the fault occurs within the manufacturer’s warranty period, we will offer a repair, replacement, or refund (including the original delivery charge, where applicable) once the fault has been confirmed.

We have our own fleet to deliver fully assembled salon furniture to your delivery address within 100 miles. This is subject to order size and distance.

For small orders, we will send by pallet and self-assembly required.

Areas outside Mainland UK may be subject to surcharges, which will be quoted at the time of order.

For most furniture and equipment items that are built to order or custom-built, cancellations are subject to the following terms: Orders can only be cancelled within 5 working days of placement. In exceptional cases, we may consider cancellations beyond this timeframe, but please note that a cancellation fee of up to 20% of the order value may apply.

If you are unable to accept a delivery and the goods are returned to the depot, an additional delivery fee may apply. To avoid this, please ensure you are available to receive the delivery on the scheduled date(s) and make any necessary arrangements for assistance with moving the furniture into your premises.

In the rare event of receiving incorrect or damaged items, or missing items listed on the delivery note, please notify us within 48 hours of delivery. We will investigate the issue and, if necessary, reimburse the return shipping costs. For damaged or incorrect items, we may ask for photos to assist with the claim.

Yes we can as an additional service when we're delivering your furniture orders only. Confirmation and agreement must be place before delivery.

A flat-fee of £50 per item of furniture will be charged.

Yes, spare parts for all furniture items we supply can be purchased directly. Please contact customer service for assistance.